Refund policy
Returns & Exchanges
At our heart, we are dedicated to providing you with products that you will love and cherish. As we create each product uniquely for you upon order, we want to ensure that every item meets your expectations.
Our Policy:
- Damaged Products & Manufacturing Errors: If your product arrives damaged or there is a manufacturing error, rest assured, we are here to help! Please contact our customer service team within 30 days of product delivery. We kindly ask you to provide a clear photo of the issue by emailing us at support@swagoverflow.com. Upon review, we offer a free replacement or a refund for such cases.
- Refund Process: In the event of a refund, the amount will be credited to your original payment method. If your transaction was in a currency other than USD, the refund will be processed directly to your original payment source.
- Issues with Multiple Products: If you encounter a problem affecting multiple items with the same design, we may ask for an additional photo or video showing all affected items together. This helps us understand and address the issue more effectively.
Please Note:
- Wrong Size/Color & Change of Mind: Due to the custom nature of our products, we cannot accept returns or exchanges for orders where the wrong size or color was selected, or if there is a change of mind. We encourage you to review your order carefully before submitting.
- Unsuccessful Deliveries: If delivery is unsuccessful, you have the option to request a replacement at an additional charge or opt for a partial refund.
- Print Placement Tolerance: Please be aware there is a tolerance of 0.5 inches for print placement. Minor variations within this range are not considered defects.